ICT Department

ICT Department

Department Mandate:

The duties and responsibilities of Information and Communication Technology (ICT) professionals can vary depending on the specific role and organization, but here are some common ones:

1. Network Management: ICT professionals are often responsible for designing, implementing, and managing computer networks within an organization. This includes tasks such as setting up routers, switches, and firewalls, as well as ensuring network security and troubleshooting network issues.
2. System Administration: ICT professionals are responsible for installing, configuring, and maintaining computer systems and servers. This may involve tasks such as installing operating systems, managing user accounts, and applying software updates and patches.
3. Technical Support: ICT professionals provide technical support to end-users within the organization. This may involve troubleshooting hardware and software issues, providing assistance with computer applications, and helping users set up and configure their devices.
4. Data Management: ICT professionals are often responsible for managing and securing data within the organization. This includes tasks such as backing up data, implementing data security measures, and ensuring compliance with data protection regulations.
5. Cybersecurity: ICT professionals play a crucial role in ensuring the security of the organization's IT systems and data. This includes tasks such as monitoring for security threats, implementing security measures such as antivirus software and firewalls, and responding to security incidents.
6. Software Development: In some organizations, ICT professionals may be involved in software development activities, such as designing and coding custom software applications to meet the organization's specific needs.
7. Training and Documentation: ICT professionals may be responsible for providing training to end-users on how to use various IT systems and applications effectively. They may also be responsible for creating and maintaining documentation such as user manuals and technical documentation.
8. Research and Evaluation: ICT professionals may be responsible for researching new technologies and evaluating their potential benefits for the organization. This may involve conducting feasibility studies, evaluating vendors, and making recommendations to management.

Name: Mohamed Abdi Suleiman
Email: it.sqcc@sldgov.org
Phone: + 063-4015506